Shipping & Refund Policy

At Idiotime, we offer a seamless digital experience for our users. As a Software as a Service (SaaS) provider, our products and services are delivered entirely online and do not require any physical shipping. Below are the key points of our shipping policy:

Digital Delivery

1. Instant Access: Upon successful subscription or purchase, you will receive instant access to the Idiotime software through your online account.
2. Email Confirmation: A confirmation email with your account details and access information will be sent to the registered email address immediately after the transaction is completed.
3. No Physical Shipment: Since Idiotime is a virtual service, there are no physical products to ship, and hence, no shipping charges apply.

Account Setup

1. User Account: During the purchase process, you will be prompted to create an account or log in to an existing account on our platform.
2. Access Credentials: Your access credentials and any necessary instructions will be provided digitally through your user account and via email.

Refund Policy for Idiotime SaaS Software

At Idiotime, we strive to provide the best possible service to our users. We understand that occasionally, circumstances may require a review of our refund policy. Below is our detailed refund policy for Idiotime SaaS software:

#### General Policy

Refunds are generally not acceptable for our SaaS software. We offer a free trial period for new users to evaluate the software and its features. It is the user’s responsibility to utilize this period to determine if the software meets their needs.

#### Exceptional Cases

Refunds may only be considered under the following exceptional circumstances:

1. **Application Downtime**: If the software experiences significant downtime that substantially impacts your use of the service, you may be eligible for a refund.

2. **Eligibility Criteria**: Refund requests related to application downtime will be evaluated based on the following criteria:

   – Duration of the downtime

   – Severity of the impact on your use of the service

   – Frequency of such downtime events

#### Refund Process

1. **Request Submission**: To request a refund, you must submit a detailed account of the downtime issue, including dates, times, and the specific impact on your usage of the software.

2. **Evaluation**: The request will be reviewed and evaluated by our support team. The decision to grant a refund will be at the sole discretion of the Idiotime product owner.

3. **Decision Notification**: You will be notified of the decision within 10 business days of submitting your request. If approved, the refund will be processed within 7 business days from the date of approval.

#### No Refund Situations

Refunds will not be granted under the following circumstances:

– Change of mind or personal preference after the purchase

– Lack of use or non-utilization of the service

– Issues arising from user-end technical problems not related to Idiotime software

#### Contact Information

For refund requests or any queries related to this policy, please contact our support team at:

– **Email**: [email protected]

We appreciate your understanding and cooperation. Our goal is to ensure that all our users have a smooth and satisfactory experience with Idiotime.

This policy is effective as of 01 June, 2024. Idiotime reserves the right to amend this policy at any time without prior notice.

For the latest information, please visit our website or contact our support team.