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These Terms and Conditions govern your use of the Idiotime time tracking desktop application (the “Service”). By accessing or using the Service, you agree to be bound by these Terms and Conditions.
Use of the Service
You may use the Service only for lawful purposes and in accordance with these Terms and Conditions. You agree not to use the Service:
Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Idiotime. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Idiotime.
Limitation of Liability
In no event shall Idiotime, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Shipping & Refund Policy
At Idiotime, we offer a seamless digital experience for our users. As a Software as a Service (SaaS) provider, our products and services are delivered entirely online and do not require any physical shipping. Below are the key points of our shipping policy:
Digital Delivery
Instant Access: Upon successful subscription or purchase, you will receive instant access to the Idiotime software through your online account.
Email Confirmation: A confirmation email with your account details and access information will be sent to the registered email address immediately after the transaction is completed.
No Physical Shipment: Since Idiotime is a virtual service, there are no physical products to ship, and hence, no shipping charges apply.
Account Setup
User Account: During the purchase process, you will be prompted to create an account or log in to an existing account on our platform.
Access Credentials: Your access credentials and any necessary instructions will be provided digitally through your user account and via email.
Refund Policy for Idiotime SaaS Software
At Idiotime, we strive to provide the best possible service to our users. We understand that occasionally, circumstances may require a review of our refund policy. Below is our detailed refund policy for Idiotime SaaS software:
General Policy
Refunds are generally not acceptable for our SaaS software. We offer a free trial period for new users to evaluate the software and its features. It is the user’s responsibility to utilize this period to determine if the software meets their needs.
Exceptional Cases
Refunds may only be considered under the following exceptional circumstances:
1. Application Downtime: If the software experiences significant downtime for more than 72 hours that substantially impacts your use of the service, you may be eligible for a refund.
2. Eligibility Criteria: Refund requests related to application downtime will be evaluated based on the following criteria:
– Duration of the downtime
– Severity of the impact on your use of the service
– Frequency of such downtime events
Refund Process
1. Request Submission: To request a refund, you must submit a detailed account of the downtime issue, including dates, times, and the specific impact on your usage of the software.
2. Evaluation: The request will be reviewed and evaluated by our support team. The decision to grant a refund will be at the sole discretion of the Idiotime product owner.
3. Decision Notification: You will be notified of the decision within 10 business days of submitting your request. If approved, the refund will be processed within 7 business days from the date of approval.
No Refund Situations
Refunds will not be granted under the following circumstances:
– Change of mind or personal preference after the purchase
– Lack of use or non-utilization of the service
– Issues arising from user-end technical problems not related to Idiotime software
We appreciate your understanding and cooperation. Our goal is to ensure that all our users have a smooth and satisfactory experience with Idiotime.
This policy is effective as of 01 June, 2024. Idiotime reserves the right to amend this policy at any time without prior notice.
For the latest information, please visit our website or contact our support team.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at [email protected].
